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FAQ

Enrolment

As soon as they join the school caisse, students will receive all the envelopes they need for the entire school year. If need be, they can also get envelopes in class, from the secretary’s office or at the caisse.

A courier from the caisse will deliver the school’s deposits to the caisse.

-  At the counter of any Desjardins caisse (you’ll need to provide ID if you go to a caisse where you’re not already a member).

-  By doing an online money transfer.

There is no cut-off date for enrolment. Students can enrol at any point in the school year.

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire.

Your child will receive a welcome letter from the caisse confirming that their account has been opened. If your child doesn’t receive a letter, please speak to the program coordinator at the caisse.

Please contact the caisse closest to your child’s new school for information on the options available.

Making changes to an account

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire. 

Accessing school caisse accounts

Children can view their account balance, most recent transactions, account information and online statements online through the school caisse website. To register for the school caisse version of AccèsD, your child must contact the caisse in charge of the program for their school.

Once registered, your child can log on to their account by going to www.caissescolaire.com/en/enfants and clicking the Log on button.

Note that the school caisse version of AccèsD doesn’t allow your child to make any banking transactions.

When your child starts high school, they begin a very important new stage in their life. Bombarded by advertising, they will be faced with choices as consumers for the first time and are particularly vulnerable. With a little support and guidance from you, the values of saving and cooperation that they learned from the school caisse will stick with them as they learn to manage their new financial reality as a teen.

 

Desjardins Youth Profit Account

Since the school caisse program is only for elementary schools, your local caisse will transfer your child’s school caisse account to a Desjardins Youth Profit Account. Your child’s account (folio) number will stay the same. The Youth Profit Account is designed especially for teens and offers a special interest rate.

 

Account features

The higher the account balance, the higher the interest rate.

Youth age 12 and older can access their account at any Desjardins caisse in Quebec.

With your permission, your child can make withdrawals and start using ATMs.

No service charges for accountholders under 18.

 

What do we need to do?

In order to start using their new account, your child will need to sign a new enrolment form and provide current ID in-person at the caisse. When the time comes, your caisse will contact you!

If you didn’t receive a paper statement, please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire

                        

Note that you can also access statements online through the school caisse version of AccèsD. To register, your child must contact the caisse in charge of the program for their school.


Once registered, your child can log on to their account by going to www.caissescolaire.com/en/enfants and clicking the Log on button.

School caisse accounts only allow deposits. If you need to make a withdrawal, the child must go to the caisse with a parent or guardian to finalize a few additional details. Withdrawals must be made at the counter with a teller.

Issuing debit cards to children under the age of 12 is not recommended. However, if there is a special situation, the caisse can tell parents and legal guardians about the options available. This type of situation usually involves exceptional circumstances.

AccèsD for school caisse accounts

AccèsD is an online banking service that allows school caisse members to view their recent transactions, account statement and balance online. After registering, your child can log on to their account by going to www.caissescolaire.com/en/enfants and clicking the Log on button.

Yes. There’s a guide for parents and kids to help you learn how the site works. The guide is available here: https://www.caissescolaire.com/en/enfants/tutoriel-info-solde.

Your child must contact an advisor at the caisse, who will activate the service for them. Your child can also go to the caisse to see an advisor in person.

To reset their password, your child must call us at 1-800-224-7737, menu options 9, 2, 2. After answering a few questions, the advisor will give your child a new password. This service is available 7 days a week from 6:00 a.m. until midnight.

Interest and fees

The interest rates on school caisse accounts are as follows:

- For balances between $0 and $499: 1.050%

- For balances of $500 or more: 1.100%

                                            

Interest rates on school caisse accounts are higher than the rates available on regular accounts. Interest is calculated daily and deposited monthly.

Please speak to the program coordinator at the caisse. For their contact information, go to: https://www.caissescolaire.com/en/parents/ma-caisse-scolaire.

Deposits

Upcoming deposit drop-off dates can be found on the school caisse website at https://www.caissescolaire.com/en/enfants/ma-caisse-scolaire (go to www.schoolcaisse.com and then select your child’s school) or by contacting the program coordinator at your child’s school or partnering caisse.

You can also sign up to receive the school caisse newsletter and get an email reminder 2 days before each deposit drop-off date. To sign up, go to the My School Caisse section.

Please speak to the program coordinator at the caisse. Remember that you can also handwrite the required information directly on the envelope (your child’s full name, account information, school name and class).

Yes, absolutely. There is a box on the deposit envelope where you can record the amount of the cheque being deposited.

Yes, absolutely. Please use clear plastic coin wrappers and make sure the envelope is properly sealed.

Your child can view their full account number (including the check digit) by logging on to their school caisse account.

To sign up for the service, your child must contact an advisor at the caisse. After answering a few questions, the advisor will activate the service for them. Your child can also go to the caisse to see an advisor in person.

Once registered, your child can then log on to their account by going to www.caissescolaire.com/en/enfants and clicking the Log on button.

You child’s account number is also listed on the monthly account statement they receive in the mail and on the deposit envelopes.

Note that your child can view the check digit for their account online (through the school caisse version of AccèsD) by clicking the [?] under their account number. If your child has not signed up for online services, they can register by calling an advisor at 1-800-224-7737, menu options 9, 2, 2.

Teachers and schools

Please contact the program coordinator at the caisse to arrange a presentation. For contact information, go to: https://www.caissescolaire.com/en/enseignants/ma-caisse-scolaire

The school caisse website contains a wealth of information as well as educational videos and activities designed for children.

Contact a program coordinator

To find the name of the caisse and telephone number to call, go to https://www.caissescolaire.com/en/parents/ma-caisse-scolaire and select your child’s school.

The contact information for the caisse can also be found in the My School Caisse section of the site. Simply call the number provided and ask to speak to the school caisse program coordinator.