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Confidentiality policy

Personal information obtained through is strictly confidential. The only employees with access to such personal information are those authorized to process inquiries or requests that concern the information provided. Except where required to provide a service you signed up for or to give effect to a court order, personal information will never be made public, sold, or disclosed to third parties without your consent.


Why do we collect personal information on

The personal information we obtain about you via is used to process online requests you submit to us or for the administration of contests you entered.


Links to third party websites

For your convenience, provides links to the sites of third parties or parts of their sites. However, Desjardins has no control over the content or operation of these sites, nor does it control the confidentiality or privacy practices of the site operators. Consequently, any personal information you submit through such sites is governed by the privacy policies of the sites in question. It is therefore your responsibility to find out about their policies in order to protect information that concerns you


Email policy

It's possible that Desjardins contacts you by email or other. However, the email will never ask for personal or confidential information, and there will be no links redirecting you to a transactional site



Desjardins enforces various rules to protect your personal information:

  • We do not divulge any information concerning you without your consent.
  • Desjardins employees cannot ask for personal information over the phone, including debit card numbers, birth dates and social insurance numbers, except during the usual authentication procedure when members contact us.



Our site uses cookies. They identify your browser software when you move from site to site or page to page and facilitate your browsing experience and access to our site. Cookies can only be read by the website that sends them to your computer.

When you go to a page on our site directly or by way of an ad, cookie files are automatically stored on your computer. Our Web analysis tool (Google Analytics) and possibly external ad servers have access to cookies, giving you a better browsing experience on our site and, in some cases, tracking your activity to promote certain products. Though a code in a cookie identifies you as an individual consumer, it does not recognize your name or address. Cookies are not used to collect personal information. Statistical information may be collected to determine for example, the popularity of certain pages, average number of pages viewed or average time spent on our site by each user. It is also possible that cookies trigger Desjardins Group advertisements on external websites you visit on your device.

We use 2 types of cookies:

  • Session cookies are stored in the computer's memory for the duration of your session and then deleted from your computer. They are used to identify you and deleted when you log off the transaction site.
  • Persistent cookies are stored on your computer and recalled when you next visit. It is not possible to use cookies to infect a computer with a virus or any other malicious data.

In order to use our site, your browser must accept cookies. If your browser is not set up to do so, you can change your settings. If you refuse cookies, some pages of our site may not display properly or some features may not be available.


Google Analytics

Desjardins uses Google Analytics on Desjardins websites (hereinafter "Sites") and Desjardins mobile applications (hereinafter "Applications"). The service is provided by Google Inc. (hereinafter "Google"). Desjardins uses first-party identifiers and third-party identifiers in conjunction with third-party vendors. Google Analytics uses cookies and other unique identifiers, which are anonymous identifiers placed on your computer material. They help Desjardins to analyze your use of the Sites and Applications. The traffic data collected through cookies and other unique identifiers particularly pertains to your use of the Sites and Applications (including your IP address). Google transmits the data and stocks it on servers in the United States. Google may share this data with third parties where legally obligated or when a third party is processing data for a Google account. No information allowing Google to identify you will be transmitted.

Google will use the information collected to:

  • analyze your use of the Sites and Applications
  • compile reports on Site and Application activity
  • provide other services related to Site and Application activity as well as Internet use



DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:

  • Remarketing using Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick platform integrations and Google Analytics Demographics and Interest Reporting
  • Floodlight Integration, a Doubleclick feature that enables marketing agencies hired by Desjardins to gauge user activity after seeing or clicking on their ads. Floodlight is used for reports and ad optimization.

Learn more about the technology and how to opt out of interest-based ads - External link. This link will open in a new window


User ID

Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.



When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on.

By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.